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KMID : 0379720230370010097
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Journal of Korean Community Health Nursing Academic Society
2023 Volume.37 No. 1 p.97 ~ p.110
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Effect of Competence and Work Environment of Nurses on Nursing Service Quality in Long-term Care Hospitals
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Kim Ha-Yan
Kim Hyun-Li
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Abstract
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Purpose: This study sought to determine the effect of the competence of nurses and their, work environment on the quality of nursing service in long-term care hospitals using the Donabedian model as a theoretical framework.
Methods: This descriptive investigative study analyzed nursing competency, the work environment, and nursing service quality in a group of 182 nurses directly in charge of patient care at long-term care hospitals in special cities, metropolitan cities, and small and medium-size cities. The data were analyzed using IBM SPSS/WIN 27.0 version.
Results: In long-term care hospitals, nurses’ competence (r=.674, p<.001) and work environment (r=.444, p<.001) were correlated with quality of nursing service, and the nurses’ competence was correlated with the work environment (r=.443, p<.001). The factors affecting the quality of nursing service in long-term care hospitals were competence, the work environment, and the age of nurses.
Conclusion: In this study, both competence and the work environment of nurses were observed to be important factors in improving nursing service quality in long-term care hospitals. Therefore, efforts aimed at enhancing these factors are necessary to ensure the high quality of nursing service in these hospitals.
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KEYWORD
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hospitals, convalescent hospitals, hospital nursing service, clinical competence, workplace
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